Film Analysis Paper Movie Review Example | Topics and Well Written Essays - 1000 words

Film Analysis Paper - Movie Review Example The old man who tells the story deserves a kind of special attention and it is James Garner. Gene Rowlands is the other key actress of the film who is the mother of Cassevetes. The film gives an impression of intimacy in romance and how it lasts until the final breath; and apart from this, how the partner is trying to convince his lover of his presence who lost her memory and fails to recognize him. And the viewer gets a kind of impression that the love is so intense that connects them together even after long years of gap in interaction. Hence, one can definitely say that life is a written notebook and its pages denote the life events. Furthermore, the notebook is the influencing factor for reuniting and strengthening the love and romance among the partners. The film â€Å"The Notebook† is an ever remarkable attempt of romantic story telling. The story is narrated so beautifully that one would definitely amaze watching it. The story begins in 1940, an occasion of carnival whe n the little boy Noah Calhoun and sweet Allie Hamilton meet each other for the first time. The interaction between them springs up with a blooming concept of love and intimacy in both. Noah takes Allie to an abandoned house which he intends to buy in future. But things go beyond their expectation that very next morning she shifts to her home town in Charlseston. Later in World War II both Noah and his companion involve and latter loses his life. Meanwhile, Allie serves as a volunteer in a hospital for the injured soldiers in the war where she meets Lon Hammond with whom she gets engaged. The return from the war makes him aware of the fact that he is left with no house to lay down his head. And Noah decides to possess the abandoned house which has a nostalgic feeling with his loving girl friend Allie. One of his visits to Charleston he finds that Allie is in love with Los, seeing them in an embarrassing view of kissing each other at a restaurant. After realizing and trusting upon Noa h she follows him to his native, specifically to the abandoned house. The twist of the film begins here as the woman who listens to the story is none other than Allie and the story teller is her husband. Meanwhile the incidents of Allies mother’s and Los’ entry to Noah’s land is also demonstrated as destruction of peace in their life. At that moment itself Allie makes a confession that she has been living with him for the past many days. It is also evident that two times Noah suffers from heart attack and recovers. Ultimately, Allie recognizes Noah and requests not to leave her thus they go to bed. In the climax both seem dead on the dead, an emotional, tearful ending of the movie. The movie received much attention due to an admirable role played by the respective actors. Every character portrays own role so magnificently that the film looked so realistically. The role played by Ryan Gosling as Noah is excellent and appreciating so is the Allie Hamilton portraye d by Rachel McAdams. Precisely, these are the two characters that play a significant role in the film, attracting the attention of the viewers. The role of Lon by James Marsden Gena Rowlands seems so wonderful in relation with the story and the way of acting. The film holds lot of similarities and resemblance to the original novel or story. From a personal point of view, the film could express the real sense of romance which was present in the original story. And no doubt the credit can be shared among the casting

Entrance essay Essay Example for Free

Entrance essay Essay I remember the day well when I was first introduced to computers. I was a wide eyed eight year old who was on spring break, my mother didn’t have anyone to watch me so off to work with her I went. As she led me thru the doors into the Tektronix CPID hardware engineering division I was mesmerized. I knew that day that I wanted to know everything I could about how these machines worked and what I could make them do. I have always had a passion for learning, but for most of my life that passion was fulfilled by educating myself. Either by reading fieroucously about a subject on my own or jumping in with two feet and learning something new. After spending nearly a decade working in and around technology, I realized something was missing. I had hit a ceiling, I knew there was more to know, more that I could learn. I wanted to take my hobby, and turn it into a career. A career that could blend together my passion for technology, and my skills in customer service and communication. It was then that I decided to pursue a degree in Information Technology. When I decided it was time to go to school, I went looking for someplace local, that I could work at a steady pace towards my goals and still work a full time job. This led me to Pioneer Pacific. I received an associate’s degree in Information Technology, which I had already planned to continue thru to a Bachelor’s degree, but between my underclassmen classes and moving on to the second half of my Bachelor’s degree I went forward with obtaining a second associates degree in Web Design. I am glad I made that decision, it helped introduce me to other programing languages and helped guide me towards my favorite aspects of programming. A Buddhist proverb says â€Å"When the student is ready, the master appears†. I like to think that is what has happened for me in finding this program. I have searched for a Master’s program that fits me since I finished my Bachelor’s Degree over three years ago. So many I found seemed to have such a narrow focus, be it strictly software development, business administration or Information Technology security. None seemed to take a holistic approach to Information management until I discovered the AIM program. . I hope to continue on with my education within the Applied Information Management  program. From the reading and research I have done on the program it appears to follow the same path as my past education of courses relevant to the path I have chosen for myself. I am excited to be a part of a program that is on the leading edge of the future, where education will evolve into a wider offering, and more accessible and available then in the past. No matter what the career goal may be, an education is key to achieving it I have several academic and professional goals that will result in my success in my career and in life in general. Change is the only constant, be it in everyday life or in a profession. With the change and growth in business, it is only natural that one would have to constantly upgrade and enhance their knowledge and resources that he or she offers to the business or to the client. Therefore, upgrading one’s knowledge and resources to grow as a professional is another important career goal that one should pursue. Another important career goal would be to be satisfied with whatever you are doing. Of course, that does not mean that you should stop experimenting or impede your enhancement process. You should make sure that you are completely satisfied with whatever job you are doing. A  continued education can only bolster the chances of success in getting hired and in meeting long-term goals. I hope this program will enable me to grow and adapt to the ever changing aspects of my professional field. Going thru a very accelerated pace program for my bachelor degree prepared me for what was to come in the fast paced business world. One thing I have come to realize is I work best without someone standing over my shoulder. In business as well as in learning, procrastination can be your greatest hobble. One skill that has served me well in the past and I believe will continue to do so thru this master’s program, would be my reading comprehension. To truly succeed in anything, be it learning or just living, you must have a passion, a passion for what you are doing and Use that passion to become a ferocious researcher. Become the type of student that studies academics instead of one who simply attends classes. Take the initiative to study on a daily and regular basis without requiring instruction to do so. Make learning a priority. Have a habitual critical mind. Analyze, critically evaluate and be able to understand what you are learning. Be humble and realize that you can always learn more regardless of  what you may already know and understand. Listen to and learn from your instructor. Learn from your mistakes and the mistakes of others. Be engaged while in class and work well with your classmates. The fact this program is designed for real world professionals, to learn an all-encompassing approach to information management. This isn’t solely an IT program or a Business administration degree; it envelops multiple disciplines to produce well rounded professionals. I believe these factors will help expand my knowledge and approach in the professional realm. . I currently hold a Lean Six yellow belt and am a current candidate for green belt certification. So I see a lot of this programs core component seem very similar to the Lean Six approach that I have been trained on in the last few years and could help expand the knowledge and u se of the Lean practices. I also look forward to more in-depth training and education in project management; I have lead some initiatives in the past and have thought of becoming PMP (Project Management Professional) certified.

The Role of Adult Basic and Literacy Education Essays -- Adult Educati

The Role of Adult Basic and Literacy Education With the passage of the 1988 Family Support Act (FSA), adult basic and literacy education was linked to welfare reform. Based on experimentation with welfare reform during the previous decade, the FSA created the Job Opportunities and Basic Skills Training Program (JOBS). JOBS, which requires states to make educational services available to welfare recipients, was created in response to the general consensus that welfare recipients are not well prepared to enter the work force (Cohen et al. 1994). One of its major underlying assumptions is "that a strong foundation of literacy and basic skills is critical to the successful transition to employment and self-sufficiency for AFDC parents-especially young parents" (National Institute for Literacy 1994, p. 2). The educational and skill levels of welfare recipients as a group are lower than that of the general adult population. For example, compared to 27 percent of the general adult population, nearly 50 percent of welfare recipients do not have a high school diploma (NIFL 1994). Also, 30 percent of welfare recipients have basic skills below those of the minimum skill level of all women in the lowest occupational skill areas (Cohen et al. 1994). Thus, to the architects of the FSA, a logical avenue for assisting welfare recipients in achieving economic self-sufficiency was to provide those who needed it adult basic and literacy education services through JOBS. The need for this assistance has subsequently been supported: an estimated two-thirds of JOBS enrollees require basic skills enhancement before they are able to enter the work force (ibid.). The other third are placed in employment more immediately, either in the private secto... ...elfare as We Know It?" Summary Briefing Paper. Washington, DC: NIFL, June 1994. (ED 372 279) Pauly, E.; Long, D. A.; and Martinson, K. Linking Welfare and Education: A Study of New Programs in Five States. New York, NY: Manpower Demonstration Research Corporation, May 1992. (ED 346 266) Pauly, E., and Martinson, K. "Adult Education-A New Stimulus from Welfare Reform." Adult Learning 5, no. 2 (November-December 1993): 15-16. Reder, S., and Wikelund, K. R. Steps to Success: Literacy Development in a Welfare-to-Work Program. Portland, OR: Literacy, Language & Communication Program, Northwest Regional Educational Laboratory, November 1994. Wikelund, K. R. Motivations for Learning: Voices of Women Welfare Reform Participants. NCAL Technical Report TR93-10. Philadelphia: National Center on Adult Literacy, University of Pennsylvania, October 1993. (ED 364 748).

Notes on solitude Essay

Solitude n. the state or situation of being alone. (syn. loneliness? , solitariness, isolation, seclusion, sequestration, withdrawal, privacy, peace) [Google] Solitude is a state of seclusion or isolation, i. e. , lack of contact with people. It may stem from bad relationships, loss of loved ones, deliberate choice,infectious disease,mental disorders,neurological disorders or circumstances of employment or situation (see castaway). Short-term solitude is often valued as a time when one may work, think or rest without being disturbed. It may be desired for the sake of privacy. A distinction has been made between solitude and loneliness. In this sense, these two words refer, respectively, to the joy and the pain of being alone. [wikipedia. org] â€Å"Our language has wisely sensed the two sides of being alone. It has created the word loneliness to express the pain of being alone. And it has created the word solitude to express the glory of being alone. † – Paul Tillich (Paul Johannes Tillich (August 20, 1886 – October 22, 1965) was a German-American Christian existentialist philosopher and theologian. ) [wikipedia. org] What is Solitude? By Hara Estroff Marano, published on July 01, 2003 – last reviewed on November 21, 2013 Loneliness is a negative state, marked by a sense of isolation. One feels that something is missing. It is possible to be with people and still feel lonely—perhaps the most bitter form of loneliness. Solitude is the state of being alone without being lonely. It is a positive and constructive state of engagement with oneself. Solitude is desirable, a state of being alone where you provide yourself wonderful and sufficient company. [http://www. psychologytoday. com/articles/200308/what-is-solitude] â€Å"I care for myself. The more solitary, the more friendless, the more unsustained I am, the more I will respect myself. † ?Charlotte Bronte,Jane Eyre â€Å"If you’re lonely when you’re alone, you’re in bad company. † ?Jean-Paul Sartre â€Å"The more powerful and original a mind, the more it will incline towards the religion of solitude. † ?Aldous Huxley â€Å"I live in that solitude which is painful in youth, but delicious in the years of maturity. † ?Albert Einstein â€Å"A man can be himself only so long as he is alone; and if he does not love solitude, he will not love freedom; for it is only when he is alone that he is really free. † ?Arthur Schopenhauer,Essays and Aphorisms â€Å"Whosoever is delighted in solitude, is either a wild beast or a god. † ?Aristotle â€Å"Loneliness is the poverty of self; solitude is richness of self. † ?May Sarton â€Å"I am now quite cured of seeking pleasure in society, be it country or town. A sensible man ought to find sufficient company in himself. † ?Emily Bronte,Wuthering Heights â€Å"Our language has wisely sensed these two sides of man’s being alone. It has created the word â€Å"loneliness† to express the pain of being alone. And it has created the word â€Å"solitude† to express the glory of being alone. Although, in daily life, we do not always distinguish these words, we should do so consistently and thus deepen our understanding of our human predicament. † ?Paul Tillich, The Eternal Now (Charles Scribner’s Sons, New York, 1963 ) â€Å"According to greek mythology, humans were originally created with 4 arms, 4 legs and a head with two faces. Fearing their power, zeus split them into two separate parts, condemning them to spend their lives in search of their other halves. †? Plato â€Å"To Solitude O solitude! if I must with thee dwell, Let it not be among the jumbled heap. Of murky buildings; climb with me the steep,— Nature’s observatory—whence the dell, Its flowery slopes, its river’s crystal swell, May seem a span; let me thy vigils keep ‘Mongst boughs pavillion’d, where the deer’s swift leap Startles the wild bee from the fox-glove bell. But though I’ll gladly trace these scenes with thee, Yet the sweet converse of an innocent mind, Whose words are images of thoughts refin’d, Is my soul’s pleasure; and it sure must be Almost the highest bliss of human-kind, When to thy haunts two kindred spirits flee. † ?John Keats Etymology solitude (n. ) mid-14c. , from Old French solitude†loneliness† (14c. ) and directly from Latin solitudinem (nominativesolitudo) â€Å"loneliness, a being alone; lonely place, desert, wilderness,† from solus†alone† â€Å"Not in common use in English until the 17th c. † [OED] A man can be himself only so long as he is alone; †¦ if he does not love solitude, he will not love freedom; for it is only when he is alone that he is really free. [Schopenhauer, â€Å"The World as Will and Idea,† 1818] Solitudinarian†recluse, unsocial person† is recorded from 1690s. Happy the man, whose wish and care A few paternal acres bound, Content to breathe his native air, In his own ground. Whose heards with milk, whose fields with bread, Whose flocks supply him with attire, Whose trees in summer yield him shade, In winter fire. Blest! who can unconcern’dly find Hours, days, and years slide soft away, In health of body, peace of mind, Quiet by day, Sound sleep by night; study and ease Together mix’d; sweet recreation, And innocence, which most does please, With meditation. Thus let me live, unseen, unknown; Thus unlamented let me dye; Steal from the world, and not a stone Tell where I lye. Ode to Solitude, Alexander Pope.

Impacts of the Current Economic and Financial Crisis on Trade Essay

The current economic and financial crisis is the least the world expects and wishes to happen at this time. Considering the political, social and environmental upheavals happening in almost every continent around the world, people have to face yet another form of crisis that hits them right in the pocket and through their stomachs. Everyone hopes that the economic and financial crisis ebb out soon because of the myriad of other problems and issues the world is confronting. These problems already wreaking havoc in many parts of the world include climate change and the adverse effects it is slowly creating in many risk areas, the political turmoil in the Middle East towards Western Asia where extremism, the oil crisis and militancy are depriving the people their right to peaceful life and secured future. In addition, the threat of nuclear proliferation is again showing its ugly head in countries not exactly known for its civil discretion record and democratic adherence to governance. Henceforth, the global financial crisis is hitting its toll hard on the economy of both the developed and the developing areas. Whatever caused the crisis is something for people of all nations to analyze and give solutions to. There is no other time that a crisis of this magnitude and potential toxic effect on everyone has happened since the great depression in the United States back in the 1930s. Because no one in every developed and developing countries will be spared by this financial and economic tsunami, there is a need for every nation, government, private sector and every concerned citizen of this world to talk to each other, discard their differences and find lasting solution to a turmoil whose long term effects is not so much known let alone the consequences of every possible solutions each economic unit adopts to avoid, control, face or even manage it. Drivers of the economic and financial crisis The financial crisis is believed to be caused by several factors that helped trigger the wave of the meltdown causing more problems and issues to mount creating more havoc along the way. May sectors point to simple greed and irresponsibility in overreaching corporate goals and objectives at the expenses of good governance and ethical conduct? Key corporate executives were known to have concocted various schemes to make money, expanding credit to dangerous limits, creating financial derivatives that are not backed by secure assets giving to market â€Å"balloons† waiting to burst at the prick of the regulatory pin by the government. Banks knew that the symptoms of the crisis appeared when collections on subprime mortgages started to slowdown pinning down the liquidity positions of banks and financial institutions that rely on prompt payments for that all-important shareholder value which banks have to deliver to the stockholders. Such drive for shareholder value gets tempered by the huge compensations and benefits enjoyed by the key executives of Wall Street financial firms. Credit cards transactions substituted for the liquidity that consumers have started to lose. People started to lose homes through foreclosures resulting in more defaults. Borrowers in the market similarly defaulted as well creating a vacuum of bad debts and worthless assets. Accountants and auditors started downgrading, depreciating, and impairing their assets to match the ongoing deterioration in the values of financial resources. While assets were being adjusted for overvaluation, liabilities were being litigated for non-payments and defaults. Stockholders and depositor, fearing the loss of their money to provisions for loan losses and panic withdrawals, withdrew their investments as well and kept them under their pillows until the market conditions stabilize and start to recover. In the meantime, the general sentiments in the market were gloomy, further eroding investor confidence stalling the normal flow of credit money to the business sector. Corporate managers, facing the impact of bankruptcy and tight liquidity, sought government interventions and protection from the economic slide. A number of cunning executives even would create fraudulent transactions to cover up their inability to create profits. Financial scams were discovered along the way, worsening further the already dampened moods in the market. Here, globalization, once taunted as a phenomenon carrying a bunch of opportunities for countries which have erased their boundaries to gain headway in the borderless economies, started to carry the tentacles of the crisis and carried the waves of defaults, unemployment, depression and recession, slackening demand for consumer goods, investments drying up to other countries faster than ever. Immediate and subsequent impacts created by the economic and financial crisis The immediate impacts created by the financial and economic crisis are the loss of investor confidence in a market haunted by bad debts and slow collections, deteriorating values of properties, illiquidity in the market, mergers, consolidations and buyouts, credit squeeze, downsizing of corporate structures, and ultimately bankruptcies for those unable to find workable solutions to the financial mess.   Derivative instruments burst creating a market vacuum that dissipated related derivatives. Money stopped flowing into the credit-hungry manufacturing sector threatening more unemployment and job cuts. Credit card defaults started to create more defaults and payment moratorium and debt restructuring, putting laid off employees in desperate positions for more defaults. Impacts on the developed countries were critical. Luxury and semi-luxury goods suffered a steep slide in demand caused by dampened market outlook and wait-and-see stance. People kept their money while those without started to think about more drastic financial solutions that reflected despair and chaos. Industries such as the automotive, electronics and other luxury players in the market faced an empty market –not much buyers. In the meantime, borrowed funds to sustain the manufacturing sector ballooned to huge levels triggering rush for bailouts from the government. Liquidity has to go back to the economy, but many corporate investments were earlier brought to the developing countries to take advantage of higher returns and assurance of stability in certain self-contained developing markets like China, Malaysia. India, Philippines and Indonesia. These countries were likewise starting to face the prospect of huge repatriation of capital investments back to their home countries already facing the brunt of the category 5 financial storms. On the other hand, the government of the developed countries commenced bailouts and hoped to sustain market demand by creating a gamut of stimulus packages to keep consumer spending going. This was thought to at least confront the depressed market for imported and even local goods. Importers reviewed their orders with many stopping their buying spree from foreign markets, mostly the developing ones. Here, the effects and impact of the crisis started to seep into the doorsteps of the developing countries. On one hand, the repatriation of capital back to the developed countries failed to materialize in the volume as expected due to restrictions and time to liquidate and repatriate. Bankruptcies in the developed countries resulted to more lay offs and retrenchments. Purchasing power for this sector alone dropped significantly and social security and unemployment benefits helped provide buffer to those who lost their jobs. The luckier ones just suffered pay cuts and salary freezes. In the meantime, exports from the developing countries trickled to low levels, dampening as well the manufacturing sector in their areas. Job cuts and lay offs similarly plagued the labor market with already low wages and salaries overtaken by inflationary pressures from the economy. At the social front, workers started to troop to foreign markets not so much affected by the crisis with the hope of repatriating dollar remittances to their families in the developing countries. The scramble for few jobs and the overall depressed employment sector is threatening to spur the rise in criminalities and social unrest. The tourism industry on both sides of the political divide similarly suffered a setback. The maturity of the developed countries focused their efforts on the stimulus packages and bailouts which their governments can very well afford to do so even for the long run crisis that may still affect them. The developing countries, however, already saddled by inflation, poor manufacturing sector, social unrest, insurgencies and the like had to look for new courses of development financial from the IMF, World Bank, the Asian Development Bank and even the Euro market for dole outs, grants and soft loans to soften the critical impact of the slowdown. In some countries, corruption aggravated the already depressed government budgets creating more social and political problems and totally compounding the prospect of early solutions to their issues. Barack Obama, the US President assured the market that bailouts and stimulus packages will be deployed by the government despite branding the crisis as the result of the greet and irresponsibility in the market, his remark given substance by the discovery of huge compensation packages given to Wall Street executives of firms that benefitted from the bailout packages. This infuriated the president who continues to crack the whip to impose discipline and order in the market. While this is being done in the United States, other developed and developing countries have started to address certain cultural solutions to prepare their people on the long-term effects of the scenario.   How and to what extent the crisis has resulted in adverse consequences to the trade and business is staggering and difficult to quantify at this point considering the different impacts and the magnitude that these impacts have on the other aspects of the socio-political and environmental issues. Already, the effects and impacts enumerated are being felt and its end not seen in the immediate future. Economists and everyone else are looking for the signs of recovery that will more or less mitigate the apprehension over the uncertainties looming ahead. Solutions such as the bailouts and stimulus packages are valid concerns but have limited utility to address the big problem. Even trade liberalization can begin to help smoothen the flow to recovery through abolition of restriction and protectionism. But these are not enough. Trade blocks and protectionism might only aggravate the situation.   Certain solutions from the economic and financial sectors might not help much. In fact, they caused the crisis; but definitely, the holistic approach to the measures that will prevent and control the resurgence of another crisis should come from a value-based approach that will address all the impacts created from the perspective of those impacts as well which means a social approach can solve the economic issue, etc. Those in control and have the power and influence to do so should move and talk their way out of the crisis. The ordinary citizen of the world can only do as much at his own level. The gravity of the crisis demands an equally big solution and the willpower to implement it. Conclusion With the economic and financial crisis continuing to create and change the social, political, technological and environmental configuration of the entire world, the civilized world has the responsibility to stabilize the harmful effects and consequences of these events. The trade and business sector has borne the brunt of the crisis both at the local and international fronts. Much of the responsibility to mitigate and reverse the disastrous effects of the crisis rests on the heads of states, their budget experts, the businessmen the private sectors and the general structure of the bureaucracy in response to the distinct kind of measures the market needs to bring discipline, order and sanity to the economy. Capitalism is at the center of this crisis; henceforth, all components that make capitalism work must revisit their strategies, social values and responsibilities, their investment priorities, personal motivations and corporate groupthink syndrome that brought this crisis all along. The solutions will not be easy because decisions will come from most people who helped instigate the crisis at the outset. Here, capitalism will have to reengineer itself, to protect itself from its own malevolence as well as help create a mechanism that will bring the positive and beneficial aspects of its sustainability. Otherwise, capitalism’s and the captains of the industry’s inability to reconfigure and redeem themselves and reverse the adverse consequences that it failed to solve and the factors that were ignored to implement everywhere might just be the key to its own irrelevance in a new form of economy that might emerge from the ashes of its own demise. Reference list (No sources required. Just knowledge of the subject).

Abortion in America misc essays

Abortion in America misc essays One of the most debated issues in America is abortion: Pro-life or pro-choice. This is a decision that each person has to make for him or herself. Many people say that abortion is the woman's choice. I firmly believe, however, that if the woman is willing to have sex, she should be willing to suffer the consequences. Being a female myself, I am now with the consequences of choosing to be sexually active. But after hearing that innocent heartbeat, I know it will be worth it. Not everyone feels this way. Over one million babies will be aborted this year because of the careless actions of the sexually active. When Roe v. Wade legalized abortion, it was because a woman was raped and became pregnant due to those unfortunate circumstances, not because she was looking for the easy way out (Schmitt). Abortion has become a form of birth control. Instead of using condoms, birth control, and the best form, abstinence, women have turned to killing the innocent. Abortion is at an all time high. Once a sperm and an egg meet, the egg is fertilized. "You then have a new human being. You have the total DNA, everything that human being will ever be" (Pro-Life). This is not an ant to be stepped on; this is a human life being put to an end because of the negligence of two people (National). In the last few years, the right to die has been a highly debated issue in America. Should people with terminal illnesses be able to choose whether they live or die? I feel this relates well to the issue of abortion. Being pregnant is not a terminal illness. It's not an illness at all. It's a live, breathing, growing human being. Shouldn't that human being have the right to life? Lawmakers have said that people do not have the right to die, so why can't a baby have the right to live? Life is a precious thing, whether inside or outside of the body. It is not something to be toyed with or taken granted of. A baby, no m ...

Service blueprinting Essay Example

Service blueprinting Essay Example Service blueprinting Essay Service blueprinting Essay Group Fernando Simoom Group Fernando Simoom noticed that they had some inefficiencies at one of their dealerships. When they took a closer look they found out that only 60% of the jobs were finished on time. In terms of value-creation for the customer It Is clear that this has to Improve. If they took a look to the value-creation for the company their biggest struggle was that there was only value-creation during 40% of their paid work. To solve these problems SGF decided to make a Service Blueprint. This Is a model that ascribes the nature and the characteristics of the service Interaction. The process of the customer is the most Important and everything of the service blueprint Is build around this. The emphasis Lies on the customer experience. Making a blueprint can lead to some Important Insights. Firstly It provides you a platform that shows you how your company Is working on the level of services. It makes clear to every employee what his role In the process Is. It also makes It easier to deliberate with your co- workers. Another advantage is that everyone in De company can see how the customer experiences the process. By comparing the as is Service Blueprint with the blueprint of what you want to achieve you can see the adaptations that need to be made. The moments of truth become visible and show you at which points during the process it is very important to be committed with your customer. The service blueprint of SGF shows that a lot of things can be improved. A first problem is that the front-office workers have no idea what the problem with the car might be. This ensures that when the porter brings the car to the technician he has to determine he problem, then he has to inform the front-office worker who has to call the customer to ask if the technician may repair the car. In the mean time the porter brings the car back to the car storage so the technician can work on another car while waiting on the response of the front-office worker. This is a serious waste of time. A possible solution for this might be that the front-office worker gets a training so that he already can determine the problem. By doing this the front-office worker also doesnt have to wait to order the needed components. Another problem is the eating time of the customer. When he arrives and he asks for a loaner car he has to Walt a while. To eliminate this, the front-office worker can ask the customer if he will need a loaner car when he calls for an appointment. In this way the porter can ensure that the loaner car is ready when the customer arrives. By providing an online platform to make your appointment we can reduce the work of the front-office worker. You can also adapt some little things that can make a huge deference for your customers. For example to make the walling process more pleasant you can offer a room with a nice set-up where customers can Walt and drink a cup a coffee. To Improve the process It might be a good Idea for SGF to do a customer survey. By doing this It will become clear which other things that can be Improved. Service blueprinting By Solids dealerships. When they took a closer look they found out that only 60% of the Jobs were finished on time. In terms of value-creation for the customer it is clear that this has to improve. If they took a look to the value-creation for the company their biggest love these problems SGF decided to make a Service Blueprint. This is a model that describes the nature and the characteristics of the service interaction. The process of the customer is the most important and everything of the service blueprint is build around this. The emphasis lies on the customer experience. Making a blueprint can lead to some important insights. Firstly it provides you a platform that shows you how your company is working on the level of services. It makes clear to every employee what his role in the process is. It also makes it easier to deliberate with your co- also doesnt have to wait to order the needed components. Another problem is the wait a while. To eliminate this, the front-office worker can ask the customer if he will worker. You can also adapt some little things that can make a huge difference for your customers. For example to make the waiting process more pleasant you can offer a room with a nice set-up where customers can wait and drink a cup a coffee. To improve the process it might be a good idea for SGF to do a customer survey. By doing this it will become clear which other things that can be improved.